Question 1

How fast is server setup?

Accepted Answer

Servers are deployed instantly after payment confirmation. Your Minecraft server will be ready to play within seconds.

Question 2

Do you provide DDoS protection?

Accepted Answer

Yes, all servers include enterprise-grade DDoS protection at no additional cost. We protect against volumetric attacks up to 1Tbps.

Question 3

What control panel do you use?

Accepted Answer

We use Pterodactyl Panel, an industry-leading open-source game server management panel with full file management, console access, and mod support.

Question 4

Can I upgrade my plan later?

Accepted Answer

Yes, you can upgrade or downgrade your plan at any time. The price difference will be prorated.

Question 5

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers via Stripe.

Question 6

Do you offer refunds?

Accepted Answer

Yes, we offer a 48-hour money-back guarantee. Contact support for a full refund if not satisfied.

Question 7

What Minecraft versions do you support?

Accepted Answer

We support all Minecraft versions including Java Edition (Vanilla, Paper, Spigot, Forge, Fabric) and Bedrock Edition.

Question 8

Where are your servers located?

Accepted Answer

We have servers in Europe (Germany) and North America (USA). Choose your preferred location during checkout.